STRING CATEGORY
- The strings in Sergetti’s list are broken down into 5 categories, which are from 1 to 5, in accordance to Sergetti’s very specific parameters. Each string category is listed between brackets at the end of each string model figuring on Sergetti’s string models list. This then allows each client who has already purchased a Sergetti tension sheet to use this same sheet ONLY if the new string model (mains and cross) you wish to use are in the same categories as the strings (mains and crosses) of the purchased sheet. The string categories absolutely has to be in the same order, meaning the same category for the mains and the same category for the crosses. All other sheet information must also be the same regarding the make and model of the racket, the tension and the owner of the sheet.
- The use of the same sheet with other strings of the same category as that sheet cannot guaranty that the tension of the new strings (mains and crosses) will be Sergetti’s ideal tension since every string is different and can provide a somewhat different sensation even when the mains and crosses categories are the same. If that is the case, the purchase of a new Sergetti tension sheet will be necessary in order to maximize your Sergetti experience with these new strings.
- The information contained in the customized tension sheets are to be kept confidential and are strictly for personal use. The information and the content of the sheets may not be copied, distributed, amended or made accessible to third parties for commercial purposes.
PRICES AND SALES TAXES
Prices on the Website are in Canadian dollars (CAD), do not include taxes, and may change without prior notice. You will be provided with the official amount of your order, including taxes, with the confirmation of the order placed on the Website.
PAYMENT AND DELIVERY
We only accept payments through PayPal and the alternative methods offered on their platform.
Delivery is free. Please allow at least 24 hours before your request for a sheet in the PDF format is completed. For any other product, allow 5 to 10 business days to receive your order. If your product requires more time due to its availability, we shall inform you by email of any delay.
TRANSACTION CONFIRMATION
Within 15 days of completing a transaction on the Website, we shall send you an order confirmation email including the order’s total price as well as the detailed terms and conditions applicable to the transaction. Otherwise, please check your spam folder and make sure that your e-mail box is not full. We reserve the right to cancel your transaction without any obligation to provide a reason. If we cancel your transaction, we shall notify you by email at the provided address. We reserve the right to limit or prohibit orders which, at our sole discretion, seem to have been placed by dealers, resellers or retailers. In general, when we cancel a transaction, we do not charge you the amount to your credit card. If we did, we shall refund you the amount or a corresponding credit shall be applied on your credit card.
PRODUCT AVAILABILITY
Product prices and availabilities are subject to change without notice and stock availability. If a product ordered is out of stock after the conclusion of the transaction, we shall notify you by email, the out-of-stock product shall be removed from the order, and you shall be refunded for this product price. Sergetti disclaims all liability in case of stock shortage and for any damage that may result from or be caused by any delay in delivery.
REFUNDS AND EXCHANGES
No refund or exchange shall be made for the purchase of customized tension sheets.
For all other products, you have 21 days to request a refund. For a refund, the product must be in the same state than it was initially. It cannot have been worn or washed. Delivery fees for refunds are at your expense.
Online exchanges shall be subject to product availability. Delivery fees for refunds are at your expense.
ERRORS ON WEBSITE
Although we check regularly the product information on our Website, display errors (price, description, etc.) may occur from time to time. SERGETTI RESERVES THE RIGHT TO CORRECT THESE ERRORS WITHOUT ANY OBLIGATION TO DELIVER THE GOODS IN ACCORDANCE WITH THE TERMS DISPLAYED BY MISTAKE.
If such a situation occurs, we will correct the erroneous information as soon as possible and will communicate with you if you already ordered the item.
You can contact us by email at the following address service@sergetti.com.
Sergetti is a registered Trademark of Concepts Sergetti Inc. © Copyright 2021. All rights reserved